TEAM Professional Services is now TEAM
We’re excited to unveil some big news! TEAM Professional Services, TEAM Background, and TPS Alert are coming together under one great name: TEAM. This change has been in development behind the scenes for over a year, and we’re proud to now announce it publicly.
Why has TEAM rebranded?
To dispel some worries right off the bat; no, we haven’t undergone a merger, nor have we been bought out. TEAM’s products and services still exist under the same management, and our commitment to serving our clients hasn’t wavered in the slightest. Making this change allows TEAM to continue to innovate, provide excellent service, and simplify the customer experience.
Interview with Account Services
To get some additional insight on the rebrand and what it means for our clients, we interviewed Sierra Lancaster, Senior Manager of Account Services.
Interviewer: Being relatively new to TEAM, what are your thoughts on its culture and atmosphere as a company?
Sierra: Several employees at TEAM refer to the culture as a family, but that seems too cliche for TEAM. TEAM’s culture can be described more like a collaborative personality, and different people own different pieces of it, from collaboration to innovation to service, but they're all working together. We’re all desiring to be the best version of ourselves, and that effect makes TEAM’s culture fun and vibrant. And we wanted the rebrand to capture that.
Interviewer: Going off that, what role do you think customer service plays for TEAM?
Sierra: I think customer service is the core of everything that TEAM does. Honestly, we’re only as good as how we serve our clients. I’ve never met people more eager to help anywhere that I’ve worked before. The employees at TEAM… don’t just pretend to be busy so they can skate by their day, they are reaching out to all departments and saying “Hey, I have availability this afternoon. Do you have a project I can help you with? Do you have a client that needs to be contacted?” And that allows us to work much more efficiently and gives us the ability to carve that edge into having top-tier customer satisfaction.
Interviewer: With all that, what do you think of the rebrand? What does the rebrand say to you, as we shift and change while also continuing to do everything you’ve talked about?
Sierra: I think that the rebrand, the evolution, and the cohesion of the company shows that there’s a lot in a name. When you combine the three business lines into one, clients know that this is a one-stop for several of their needs, whether that’s drug testing, background, or compliance. The same great service they get with Alert, they’re also going to get with our other product lines. And now it’s all one. Clients won’t get confused or have to figure out who to contact for what. It just shows the power of the name and the brand.
Interviewer: And even before the rebrand, when we still had these separate lines, you saw a lot of collaboration between them, right?
Sierra: Ohhh yeah, the lines. I, as an outsider coming in, wondered why we had several different names, because everybody worked as one, regardless of what department they were in. Whether they were in clinics, or drug, or fulfillment, whatever that looked like… they all worked together.
Interviewer: Related to that, what are your thoughts on TEAM’s direction and our plans for the future?
Sierra: I think the future looks bright for TEAM. We’re growing exponentially, and I think that speaks everything to the service that we provide, from support down to how we’re designing our systems.
Interviewer: One last question for you. What do you think is the most important for our clients to know about the TEAM rebrand?
Sierra: I want our clients to find both consistency and continuity in our brand while still being able to feel and see the quality of our products. I think clients will feel an enhancement in their satisfaction and that they will have even more communication channels available to them.
I also think that clients need to know that they will continue to receive the same great service they previously received. While the website may look a little different, or you see different logos than what you’re used to, it’s all in the desire to ensure that our clients’ needs are being met. Everybody’s held accountable for ensuring great service.
What’s changing?
Ultimately, the only things that are changing are our name, our logo, and our websites. TEAM and TPS Alert clients can expect to continue receiving the same great service they’ve grown accustomed to, and to interact with our products, services, and apps in the same way they have before. We’re excited to continue to grow and adapt so we can provide the highest standard of excellence to our clients and community.
Visit our new website, teamqualify.com, for all things TEAM from here on out. We also have a new Resources Hub to answer any questions you might have, and you can always reach out to our Customer Excellence TEAM via live chat (check the bottom right corner of this page!) or phone if you need further assistance.
Here’s to a bright future with TEAM!
